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JUCY Privacy Policy

Last updated 11 May 2022

Your privacy is important to us.  This policy explains what personal information JUCY collects from you, how we store it, how you can access and correct that information and when we might share information with other people.

If you can’t find what you are looking for or have any concerns or feedback please email us at [email protected].  You can also write to us at: Privacy, JUCY Group (2020) Limited, PO Box 68199,  Victoria Street West, Auckland, NZ, 1010.

JUCY needs to collect, use and share personal information about our customers to offer our customers the best possible experience and to keep our customers and employees, safe and secure.   

JUCY is the organisation responsible for the collection and use of personal information in the context of providing the products and services we outline in this Privacy Policy and is a data controller for the purposes of this Privacy Policy.

When you interact with us or visit and use our online applications, you accept this Privacy Policy for handling personal information.   You are also responsible for ensuring that any other persons travelling with you are aware of the content of this Privacy Policy and agree with you supplying their personal information to us to make a booking or other purchase on their behalf.


you” means you, our customer and/or any user of JUCY products, services and websites including additional drivers and passengers travelling with you and includes any employee, agent, or contractor of JUCY.

we”, “our”, “us” and “JUCY” means JUCY Group (2020) Limited and its subsidiaries JUCY Rentals NZ (2020) Limited and JUCY Pty Limited and any other company controlled by JUCY Group (2020) Limited.

“personal information” refers to any information relating to you such as your name, date of birth, drivers licence, contact details, credit card details, passport, country of residence, travel preferences and special needs that you supply to us or is supplied to us.

If you make bookings or request products for other people, such as your family, friends, or employees, you must make sure you are authorised to give us their personal information.  We will assume that you have their authorisation to do so.


We collect personal information so that we can provide you with the products you have requested from us safely and effectively. This is our main purpose for collecting your personal information.  If you choose not to provide us with any personal information we require from you, we may not be able to provide you with the products or services you have requested.


Below we explain in more detail the ways we collect and why we collect your personal information:


We share your personal information with third parties with your consent or as necessary to complete any transaction or to provide any product you have requested.   These third parties (some of whom may be located outside of New Zealand) are:




Payment Express International Limited

Credit Card information

So we can process your payments

Alphabet Inc (google)

Name, Contact Details, Identification Details, Reservation Details, Browser, Location, Device and cookie information

So, we can identify you, provide the transactional information and marketing information to you

Hotjar Limited/ Log Rocket

Website clicks and cursor movements (no keystroke information)

So we can improve the user experience on our website

The Rocket Science Group LLC (MailChimp)

Name, Contact Details, Reservation Details

So we can email you confirmations and important information about your reservation or offers from JUCY

Rental Toll Manager

Name, Contact Details, Identification Details, Reservation Details


Only if you've been speeding or parking in the wrong place


GMH Systems PTY Ltd (Rental Car Manager)

Name, Contact Details, Identification Details, Reservation Details, Credit Card Information

So we can process your reservation for JUCY Australia or JUCY New Zealand

Road and Maritime Services NSW Australia

Reservation Details, credit Card information

So we can process any tolls you incur on toll roads in Australia

Customer Radar Limited

Name, Contact Details, Feedback Information

So you can tell us how we did

Cumulo9 Limited

Name, Contact Details, any email communications we've sent to you

So we can have a conversation via email

Telemax Pty Ltd

Vehicle Identification

So we can monitor vehicle performance & location to assist in emergency

More details about third parties we may need to share your personal information with:

Competent authorities: Where the law requires or authorises us to do so (whether in NZ or overseas), we may share your personal information with government or investigative authorities if required by law (or any regulation having the force of law).  Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations.  We may also disclose you person information if it is strictly necessary for the prevention, detection or prosecution of criminal acts.


When you make a booking through our websites or if we collect information from you, we will process your information in New Zealand, Philippines and/or Australia and if you are not based in that country where the product you have booked is based we will need to transfer your personal information to the relevant country for the booking.  We store personal information in our central data storage facilities in New Zealand and Australia. As part of the booking or purchase process some of your personal information will need to be transferred to JUCY in New Zealand or, Australia. Our disclosure of personal information to third parties may include the transfer of personal information between countries to complete transactions and/or perform our services and/or any of the purposes outlined in this privacy policy.

If we transfer personal information to another country, we will take appropriate measures to protect the personal information we transfer.  By providing us with personal information, you consent to us transferring, storing, and processing personal information to countries worldwide.


We store information in different ways, including paper and electronic form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. To do this we:

We will retain personal information for as long as necessary to fulfil our obligations to you, to protect our legal interests, to comply with a law or as otherwise stated to you when we collected personal information.

Once we are no longer required to retain personal information, we will endeavour to take reasonable steps to destroy personal information or to ensure that personal information is de-identified. 


You can request a copy of the personal information that we hold about you by contacting us at [email protected].  To keep your information safe, we may ask for further information to confirm your identity.  If you spot any mistakes in your personal information, please tell us (email the same address) so that we can correct the information.

You can “opt out” from:

In some circumstances, you have the right to ask JUCY to stop using and/or delete your personal information.  If you want to do this, please contact us at [email protected].


Our privacy officer can be contacted at: [email protected] or Privacy, JUCY Group (2020) Limited, PO Box 68199, Victoria Street West, Auckland, NZ, 1010 or 0800 399 736 (NZ toll free). Lodging a complaint with the Office of the Privacy Commissioner

You have the right to lodge a complaint with the office of the New Zealand Privacy Commissioner if you feel your privacy has been breached. You can find more information on the complaint process here.


We may need to amend the terms of this Policy if our practices change. If we do so, we will post the updated version on our website (at and may also contact you via e-mail if the change is material.  

If you have any questions about our privacy policies this Privacy Policy or any other matter, please contact us using the contact details contained in this Privacy Policy. 

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