JUCY's Cancellation Policy
Book nowWe get it — plans can change. Flights get rescheduled, itineraries shift, and sometimes life throws in a surprise. That’s why our cancellation policy is designed to give you flexibility and peace of mind when booking your road trip.
When you book with us, you’re not locked into a decision months in advance. Our flexible cancellation options mean you can secure your vehicle early, lock in availability and pricing, and still have the freedom to adjust your plans if needed. No unnecessary stress, no second-guessing — just confidence when you book.
What are JUCY's cancellation fees?
The ever-changing times don’t mean you are stuck with an ever-changing policy. In fact, for booking direct, you’ve secured our "Book with Confidence" Cancellation Policy.
If the booking is cancelled 22 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).
If the booking is cancelled between 1 – 21 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.
If the booking is cancelled within 24 hours of departure or the hirer does not collect the vehicle from the JUCY branch, then 100% of the booking value is chargeable.
If you change the pick-up date within the cancellation time frames and then you cancel the amended booking; original cancellation fee will apply.
If you would like to submit your cancellation request, please contact us.
Booked through a Trade Agent?
If your booking was made via a travel agent, please contact them directly to discuss your options.
Terms and Conditions
Please note - If any Future Credit is applied: Credit must be used for travel within one year from the original pickup date, in the same country and must be booked under the same name as the original booking. New bookings/changes are subject to availability, new daily rate and booking conditions at the time of booking apply. Credit is non-transferable and new booking must be under the main hirer's name.
If you want to read our full cancellation policy terms and conditions, they can be found in section 4 of our T&Cs documentation.
