If you've never been on a campervan trip before, you probably have a lot of questions! Not to worry - we have put together a list of the most common questions we get. Read through and see if you can find the answer you're looking for. If not, you're welcome to get in touch with our friendly team!
JUCY currently has three branches around New Zealand:
JUCY accepts drivers 18 years and over who hold:
The minimum hire period changes depending on many factors, including, time of year, type of vehicle and customer demand level.
As you're going through the booking process, you may get a notification saying the minimum hire hasn't been met. This means you'll need to extend your trip or change your vehicle type.
When you hire your wheels from JUCY, you have two options.
To make changes to your booking including extending your hire period, you will need to contact us by phone on 0800 399 736 or email ([email protected]). Please note that any changes are subject to availability and approval by JUCY. Rates may also be re-calculated at the time of the amendment.
The ever-changing times don’t mean you are stuck with an ever-changing policy. In fact, for booking direct, you’ve secured our Free & Flexible Cancellation Policy:
*Credit must be used for travel within one year from the original pickup date, in the same country and must be booked under the same name as the original booking. New bookings are subject to availability, new daily rate and booking conditions at the time of booking apply.
Adding an additional driver to your booking allows you to split the driving so you can more time staring out the window at the stunning New Zealand scenery!
Any additional Drivers MUST be present at the branch upon collection of the vehicle, or if they decide to add a driver during their trip they will need to go into the nearest JUCY Branch. Unfortunately, we are not able to add an additional driver over the phone or by email.
Additional drivers are $2 per day, per driver. We keep this low for you as an additional driver, because it makes for safer driving.
Please note, as per our excess reduction rules, all drivers must be named on the rental agreement to be covered.
Yes. A 2% fee applies for all credit and debit cards.
Yes! Please ensure you have enough funds (up to $5000 for Risk taker) on your card to cover any related excess pre-authorisations and charges. If you are on Stress Free or Stress Free Plus, we will hold $300 as a security bond to cover any infringements or charges that may occur whilst on hire e.g. Tolls, speeding fines, cleaning fees, camping fines etc. All excess & security bonds are pre-authorised on the debit card at the time of pickup and released 10 (working) days after the authorization date. For further information, please refer to our Terms & Conditions.
Our Excess Reduction covers you for all damage to the JUCY vehicle and Third-Party vehicles or property. However, like any cover, there are exclusions. To find out more about these exclusions, see section 6 of the Terms & Conditions.
If you choose to not have any excess reduction(Risk Taker), we will pre-authorize (hold) the full amount of the excess as a bond and this amount is released after 7 - 14 working days from the pre-authorization date (dependant on bank/card provider).
If you have Stress Free or Stress Free Plus and using a Credit card for the booking, then you have no excess and no security bond. However, if you are using a Debit card, we will hold $300 as a security bond to cover any infringements and/or other charges (your vehicle excess will remain $0). This security bond will be pre-authorised on the debit card at the time of pickup and released 7-14(working) days after the authorization date.
The cost of operating our branches varies across the country, largely driven by the cost of the real estate we operate on. Some of our branches are conveniently located on airport grounds, or close to the airport where overheads are typically higher. Customers who pick up vehicles from these branches are charged a Location Fee in order to recover some of the costs associated with operating inside or nearby the Airport terminal for your convenience. JUCY's Location Fees are reasonably priced and vary as relevant to those locations.
After some JUCY extras? We have the following additional items available for hire:
Please note, all items are subject to availability. You can add them to your booking when booking online.
Yes! We offer a free Airport shuttle service from the following Airports to our branches, within office hours.
Find your nearest JUCY shuttle pick up point using the links below, and once you're there, call the JUCY Shuttle free on (NZ) 0800 399 736 or +64 9 374 4360
Instructions and directions for shuttle transfer to your JUCY location:
Check out the walkthrough videos on how to operate each of our campervans:
JUCY wants to show you some of the best spots to camp in NZ, so we have worked with our partners to bring you one of the most comprehensive camping maps available. This interactive map shows almost every free and paid camping facility in New Zealand and provides extensive information about each location.
We suggest staying in New Zealand’s awesome and well equipped Holiday Parks or Department of Conservation campgrounds. There are also plenty of areas around the country to camp, just make sure where you park up is one of the designated sites.
Freedom camping (camping in public places) is generally only possible for self-contained vehicles. If your vehicle has a blue self-contained sticker displayed and you decide to freedom camp, you must ensure you are close to public toilets and take extra care to clear your site of any rubbish and other waste, before leaving.
If you are caught freedom camping illegally, you could face an instant fine of $200.
When exploring, please keep to the roads. Driving in off-road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted. If the damage is incurred or towing required while driving in these out of bounds areas the customer will be liable for all costs. The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.
After hours drop offs occur outside of our usual hours of operation and are only available at some of our locations for certain vehicle types. Please see the relevant location information page for more details.
After hours pick ups occur outside of our usual hours of operation and are only available at some of our locations for certain vehicle types. Please see the relevant location information page for more details.
If you travel on a toll road and incur any tolls, these must be paid in full directly to NZTA. If the tolls are unpaid, JUCY will charge the credit card details on the booking. You will be charged the tolls incurred and a service fee of $3.45(incl. GST) per toll.
Unfortunately, if you incur an infringement while you are in your JUCY vehicle and these are not paid within the timeframe designated by authority, the notice is sent to JUCY.
We have to pass the notice onto a third-party, to have the name and address changed on the notice from JUCY’s to yours. We charge the hirer an administration fee for each infringement incurred of $60 for costs associated with the process, in addition to the infringement that needs to be paid directly to the relevant authority.
Should you wish to dispute the infringement fine, you must contact the authority directly that have issued the fine.
If you think you've incurred an infringement while you were out in your JUCY wheels, it's good to know our processes and any additional costs associated with the fine.
When JUCY receives an unpaid infringement notice from the relevant authority, it must be changed from our name into yours as you were the person who had the vehicle on hire from us at the time the fine occurred. This name transfer involves a third party who charge us a fee to make the change. We pass this charge, $60, onto you in addition to the fine amount. Following the name change, the infringement authority will then send out the unpaid infringement notice to the name and address held against the booking. This must be paid by the customer responsible.
Unfortunately, the infringement authority can take up to four months to process infringements. Once the infringement authority has processed the infringements, they are then sent to JUCY.
Should you wish to dispute the infringement fine, you must contact the authority that has issued the fine.
If you have already paid your infringement and have still been charged the $60 administration fee, then please send us a copy of your receipt to [email protected] and our team will look into this further. Please note that you must have paid the infringement before JUCY received the notice.
Yes! in some of our campers, we are currently trialing dog-friendly camper options. Check out HERE for more info and to book.
We love animals, however, you can't bring your pets with you on all of your JUCY road trips, so please make sure you book via the above-mentioned page link to secure a vehicle that is suitable for your fur-baby.
Service animals, such as guide dogs, are allowed in all of our vehicles. Please let us know if you will be accompanied by a service animal when making your booking.